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Refund Policy

Last updated: November 25, 2024

Our Commitment to You

At Dog Archetype, we want you to be completely satisfied with your purchase. We believe in our content and its ability to help you understand and connect with your dog. If you're not satisfied, we're here to make it right.

Free Quiz

The Dog Archetype Quiz is completely free. No payment is required to take the quiz and receive your basic archetype results.

Premium Content Refund Policy

For any premium content or paid services purchased on Dog Archetype:

30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee on all premium purchases. If you're not satisfied with your purchase for any reason, you can request a full refund within 30 days of your purchase date.

How to Request a Refund

  1. Email us at hello@mediamiso.com
  2. Include your order confirmation number or email address used for purchase
  3. Let us know the reason for your refund request (optional, but helps us improve)

Refund Processing

  • Refund requests are typically processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • Depending on your bank, it may take an additional 5-10 business days to appear on your statement

Exceptions

In the spirit of fairness, we reserve the right to deny refund requests in cases of:

  • Requests made more than 30 days after purchase
  • Multiple refund requests from the same customer suggesting abuse
  • Evidence of fraud or violation of our Terms of Service

Subscriptions

If you have purchased a subscription:

  • You can cancel your subscription at any time from your account settings
  • Cancellation will take effect at the end of your current billing period
  • No refunds are provided for partial subscription periods
  • The 30-day guarantee applies to your first subscription payment only

Questions?

If you have any questions about our refund policy or need assistance with a purchase, please don't hesitate to contact us:

Media Miso Pte Ltd
Email: hello@mediamiso.com
Website: dogarchetype.com

We aim to respond to all inquiries within 24-48 hours during business days.